JEDA Project S.r.l. can only accept orders for delivery in the European territory.
For every order placed on & nbsp; https://www.jedaproject.com/it/ , JEDA Project S.r.l. issues a receipt for the material shipped. For the issuance of the invoice, an explicit request must be made and the information provided by the Customer at the time of the order is authentic. No change in the invoice will be possible after its issue.
The shipping costs are charged to the customer and are explicitly highlighted at the time of placing the order. The payment of the goods by the Customer will take place using the method chosen at the time of the order. No further expenses or commission are due to Ottimo s.r.l. but all customs clearance charges for the goods in the case of deliveries to countries outside the EU remain the responsibility of the end customer.
The delivery of the ordered goods refers to the home floor up to a weight of 30Kg.
The goods travel with packaging made directly by the manufacturer or in properly closed cardboard boxes.
The delivery times of the ordered goods are purely indicative and amount to approximately 2-3 days.
The same may undergo variations due to force majeure or due to traffic conditions and traffic conditions in general or by act of the Authority. Standard delivery, unless otherwise agreed in writing between the parties, will take place at the following times: from 9.00 to 13.00; from 2.00 pm to 6.00 pm, every day, except holidays, from Monday to Friday.
No responsibility can be attributed to JEDA Project S.r.l. in case of delay in the fulfillment of the order or in the delivery of the ordered goods.
Upon delivery of the goods by the courier, the Customer is required to check:
- - that the number of packages delivered corresponds to what is indicated on the invoice;
- - that the packaging is intact, not damaged, not wet or, in any case, altered;
Any external damage or the mismatch in the number of packages or information must be immediately reported to the courier making the delivery, adding the wording "withdrawal with reserve" on the accompanying document. In the specific case of a damaged package, write "withdrawal with reserve because the package is damaged". It is also required to open an anomaly file at JEDA Project S.r.l., by contacting the email addresses in the Contact section.
Once the courier's document has been signed, the Customer will not be able to make any objection regarding the external characteristics of what has been delivered.
Even if the packaging is intact, the goods must be checked within eight days of receipt.
Any damage or hidden anomalies must be reported in writing by registered letter with return receipt to the courier whose address is specified on the accompanying document.
It is also required to open an anomaly file at JEDA Project S.r.l., by contacting the email addresses in the Contact section.
Any report beyond the aforementioned terms will not be taken into consideration. For each declaration, the Customer assumes full responsibility for what is declared.
TIMES FOR FULFILLING THE ORDER
With "order fulfillment times" we mean the time interval that elapses from receipt of the order to delivery of the product to the courier.
All orders, containing products available in stock, for which payment confirmation has been received by 12.00 on a working day, are entrusted to the courier within the following 72 working hours.
Delivery costs are clearly indicated on each item and are based on a weight / volume calculation established with the courier who takes care of the delivery. JEDA Project S.r.l. reserves the right to vary shipping costs without notice as the conditions of use change and the contracts with the various carriers vary. JEDA Project S.r.l. will be able to carry out sales campaigns with free transport costs, without affecting the ability of JEDA Project S.r.l. to ask the customer for a contribution for the costs of packing and transport.
In Italia for orders from 100€
Until 14 days from delivery
Protected SSL Connection
Fast customer care
Contact us in Whatsapp